Blood Bikes Cleveland & North Yorkshire
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The Safety of our riders is always the first thing. We do all we can to keep them safe when out.

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No sweat. No tears. Just blood…

icomply streamlines Stockton Security's blood bike rider support service

November 2014 Cleveland, England, UK. The safe transportation of urgent blood and human tissue samples between blood banks and hospitals saves lives literally and NHS transportation costs which are in turn re-directed into front line care. So when Stockton Security Services decided to expand its blood bike rider emergency motorcycle dispatch service from Cleveland Bloodrun EVS to neighbouring Northumbria and Cumbria, it knew it was time to review its infrastructure. Relying solely on radio communication to track and monitor despatches was no longer enough; a new command and control centre was needed.

Stockton Security Services chose icomply's VTAS Pro mapping system, incorporating Teltonika lone working devices. The solution, which has been live for 12 months now, ensures blood banks, hospitals and other blood and tissue sampling centres across the region receive lifesaving samples and supplies on time, every-time. No sweat, no tears, just blood…

"icomply's Vtas Mapping system enables us to track all our riders, wherever they are. Each rider has a Teltonika lone working device, which uses GPS tracking and has two-way speech and panic alarm facilities. Each rider's position is displayed live in our control room on icomply's VTAS graphical user interface," "cross border handovers and cooperation are coordinated and logistically synchronised" explains Stockton Security's Graeme Small Assistant Security Services Manager.

"This means we can now track all blood riders on live maps anywhere within the UK and we can track and respond to any emergency any rider encounters," he explains.

Previous to this solution, the control room relied on riders calling on their mobiles to check in whenever problems arose. This has the potential to cause times delays, the benefits include real time progress tracking of samples, refining the timeframe from analysis to treatment for the end user. The solution has the added value of real time lone worker protection and support for the volunteer riders who operate throughout the night, weekends and every night of the year. It places riders' safety as priority icomply's solution has streamlined all communication links, reducing the amount of calls operators and riders take and make, reducing related costs and delays, and increasing riders' safety and response times.

Michael Gallagher, icomply's Director of Business Development stated "the opportunity to provide UK wide monitoring of such a crucial service was an interesting and challenging project. Utilising some of the existing systems we have developed on other asset and personnel monitoring projects we were able to expand this to provide a cost effective monitoring system.

The solution interfaces seamlessly with the existing icomply software at Stockton on Tees ARC, which has 7 x icomply VTAS Pro operator clients and interfaces to concierge, intruder detection, analogue and IP CCTV, lone worker and icomply's wonderwall display system."